Everything Matters

As a staff we are reading through the book "The Starbucks Experience."
Chapter 2 is titled, Everything Matters. In a church setting the philosophy that everything matters is crucial. From the time a person enters the parking lot, everything matters. Are they being directed by a parking attendant so they don't have to drive around in circles trying to find a space? Are there smiling greeters strategically placed throughout the campus welcoming and directing guests? If it is raining, are there greeters with umbrellas ready to help people stay dry from the time they get out of their cars until they get to the building? (This is fresh on my mind because our umbrella crew did an incredible job in the storm yesterday). Is there adequate signage for people to be able to navigate around the building? Is the building clean and inviting looking? Is the children's area the kind of place that kids don't want to leave to go home? (We have kids cry when their parents pick them up because they are having so much fun!.) Is the lobby atmosphere full of energy and expectation? Are the band and worship team thoroughly prepared and ready to lead in worship? Is the message relevant and will it connect to people's lives? Is the bulletin helpful for people to follow along? Is the stage set changing often to give a fresh look? Are the people responsive to the worship experience?
All of things are important because, EVERYTHING MATTERS!
At Foothills we desire to have the kind of place that when people come for the first time, they go home and tell all their friends about how much church impacted their lives, and they come back the following week with a carload of their friends.
This blog is read by many people from around the country who are at different churches, so my question is, do you believe that everything matters? If so, are you constantly striving to make improvements to become a place that is reaching more people in your community?